Changes Coming to BOLT Support

Our new contract for Desire2Learn includes premium support services for instructors and students. Staring the week of Spring Break, BOLT Support will transition to new support processes for you.

• 24/7/365 Technical support for BOLT from our vendor for instructors and students.
• New support widget with a Live Chat feature for live chat with a support technician.
• Custom knowledge base with instructions on how to do things in BOLT.

Read on for more details.

Phasing Out Online Rooms

Online Rooms is being phased out on May 19, 2017. 

Your instructor will be using new tools to conduct online classes in BOLT after May 29, 2017. We have several tools available for instructors to use. 

 

You can find out more information about Collaborate Ultra and YouSeeU Virtual Classroom at our Student Support pages. Check it out at https://www.bloomu.edu/imdc-bolt-student

Spring Ahead!

Get ready, Daylight is coming in 2018.

No, not Daylight Savings Time.

Daylight is the new look and feel coming to BOLT. It is a modern, responsive design to improve user experience in BOLT and emphasize your course Content.


Here is a sneak peak at Daylight on different devices:


Brightspace Daylight Responsive Design

We will be sharing more information with all BOLT users as the dawn approaches.

Secure Quizzing Tips in BOLT

Secure Quizzing Tips for Examity and Respondus Tools

• Keep your software updated.
  This includes browsers, plugins, operating system updates, and application updates.
• Disable Firewalls and Antivirus Software.
  You may need to disable your firewall software or antivirus software to take your secure quiz. Some of these software suites will interfere with secure quizzing protocols.
• Keep LockDown Browser updated.
  You can check your version by clicking on "About" or "i" in the toolbar. Update whenever possible to use the latest software.
• Keep your Flash PPAPI plugin updated.
  Respondus Monitor requires this specific plugin and it must be up to date.
• Do a system and webcam check in LockDown Browser in the Help Center.
  Do this prior to taking a quiz. To access Help Center, launch LockDown Browser from your desktop, login to BOLT, navigate to a course, and click on "Help Center" in the toolbar.
• Stay on schedule for Examity.
  Make sure to register with Examity early, and schedule your exam ahead of your exam date. You will have a clear window of time to complete this in order to take your exam.

Secure Quizzing Tools in BOLT

Authenticate Your Results

Your instructor may require you to use some of the secure quizzing tools available in BOLT: Respondus LockDown Browser, Respondus Monitor, and Examity to take online quizzes and exams.

 

These tools are provided to give you flexibility to take your online exams online- without having to come into a classroom.

The use of these tools protects you, making your test-taking secure and aims to preserve academic integrity and the legitimacy of online learning assessments.

If your instructor is requiring you to use these tools, please follow any directions they give you.

You can find out more about these tools at https://www.bloomu.edu/imdc-bolt-quizsurvey

BOLT Support Winter Hours

 BOLT Support Winter Hours
 Monday - Friday, 8am to 4pm
 (570)389-2888 or bolthelp@bloomu.edu

For after hours, holiday, or weekend assistance, call 1-866-921-0473.

We also have 24/7 Blackboard Collaborate support at 1-877-382-2293.

Did You Know... we have BOLT tutorials for you?

The BOLT Support team does more than answer questions about and resolve issues in BOLT. We also work with our supervisors to provide helpful support documentation and video tutorials on BOLT and its integrated tools.

BOLT Student Support page

Last year we helped update the Student Support pages so that you had the most up-to-date and accurate help documentation for BOLT possible. This year we are working on adding new docs and videos on some of the new features that have come to BOLT- Turnitin Feedback Studio, Audio and Video Note, and Virtual Classroom.

Do you need to know how to submit an assignment in BOLT? Set your notifications? What about how to join an online room for a class meeting?

If you want to know how to do things in BOLT, just go to our Student Support page at https://www.bloomu.edu/imdc-bolt-student

We also have a YouTube channel with video tutorials for students and instructors! You can access the videos on the Student Support pages, but subscribing to our channel means you will see our new videos as soon as we release them!