Get Help in BOLT!

Back for a new semester? Starting out at Bloomsburg?

In either case, you may need this information about how you can get help with BOLT!

• Log in to BOLT at https://bolt.bloomu.edu with your HuskyID.
• If you need help in BOLT, check out the Need Help? widget in BOLT.
• You can get BOLT Support any day, any time at 1-866-921-0473!
• Search for helpful BOLT topics at our new IMDC Infobase at https://bloomuimdc.freshdesk.com
• Subscribe to our YouTube channel to see any new videos we post. Go to https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg
• Follow our BOLT Students blog at http://bloomuboltstudents.blogspot.com

Gear Up for 2017 Fall

Here are some answers to common questions to help you get ready for the upcoming semester!

	Can’t see your courses? Students aren’t added to Fall courses until August 17th. After that, if you add a course in MyHusky, it takes 24-48 hours for you to be added to the course in BOLT. Students won’t see courses until instructors make them active in BOLT, and some instructors won’t use BOLT. If you have questions about when your instructor is giving you access to BOLT, please contact your instructor.
	Can’t login to BOLT? BOLT uses your HuskyID credentials. If you can’t login to BOLT, try logging into your email. If you can’t login to your email, you may need a password reset. If you can, are you a transfer or Grad student? They don’t have access until August 17th!
	Using Clickers? If you are in a course using clickers, register your clicker via the Clicker Registration link in BOLT (under University Resources). You MUST register via the link.
	Need help in BOLT? We have 24/7 technical support from our vendor that can be accessed via the Support Portal widget in BOLT. Click through the widget to access live chat support, email support, and a knowledge base. Telephone support is available at 1-866-921-0473. We also have a student blog at http://bloomuboltstudents.blogspot.com. We maintain student support information at https://intranet.bloomu.edu/imdc-bolt-student, and have a YouTube channel with video tutorials at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg.
	Using Proctoring? If your instructor is using Respondus LockDown Browser, download it via our link: http://www.respondus.com/lockdown/download.php?id=666246493 If your instructor is using ProctorU, check out our student guide: https://tinyurl.com/y8t4u3ky

Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for students.

Justin Sharp and Tyler Snyder of BOLT Support have some important information about those changes to share with you in this YouTube video.

You can call 1-866-921-0473 for support 24/7/365.

You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

Want to see more YouTube videos? Check out our channel at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg 

BOLT Support Winter Hours

 BOLT Support Winter Hours
 Monday - Friday, 8am to 4pm
 (570)389-2888 or bolthelp@bloomu.edu

For after hours, holiday, or weekend assistance, call 1-866-921-0473.

We also have 24/7 Blackboard Collaborate support at 1-877-382-2293.

Did You Know... we have BOLT tutorials for you?

The BOLT Support team does more than answer questions about and resolve issues in BOLT. We also work with our supervisors to provide helpful support documentation and video tutorials on BOLT and its integrated tools.

BOLT Student Support page

Last year we helped update the Student Support pages so that you had the most up-to-date and accurate help documentation for BOLT possible. This year we are working on adding new docs and videos on some of the new features that have come to BOLT- Turnitin Feedback Studio, Audio and Video Note, and Virtual Classroom.

Do you need to know how to submit an assignment in BOLT? Set your notifications? What about how to join an online room for a class meeting?

If you want to know how to do things in BOLT, just go to our Student Support page at https://www.bloomu.edu/imdc-bolt-student

We also have a YouTube channel with video tutorials for students and instructors! You can access the videos on the Student Support pages, but subscribing to our channel means you will see our new videos as soon as we release them!

Holiday BOLT Support

Enjoy Your Break and Be Thankful... for 24/7 BOLT Support

Whether you are home for the holidays or staying on campus with your Huskies family to study, we want you to know we have you covered if you need BOLT Support.

If you experience any issues in BOLT over the holiday, we have 24/7 holiday and weekend support available for you.

Contact us at (570)389-2888, or call our direct support line at 1-866-921-0473. You can also submit an issue via email on the BOLT My Home page in the BOLT Support widget on the right side of the page!

Working on presentations in Online Rooms and experiencing any technical difficulty? We also have 24/7 Blackboard Collaborate support available at 1-877-382-2293.

Please remember we have student support docs at our Student Support page. You can find this resource in BOLT by clicking on Student Resources and selecting BOLT How-To, or by going to  https://www.bloomu.edu/imdc-bolt-student

We hope you have an enjoyable break, wherever you may be.

Thank you,
BOLT Support Staff and Supervisors

BOLT Experiencing Performance Issue

BOLT and its D2L counterparts at other PASSHE universities are currently experiencing performance issues. During this time, students and faculty may experience slowness and an intermittent response time from the MyCourses widget. You can still access your courses by using Select a course… at the top of the BOLT homepage.

D2L is actively working to resolve this issue. Please email bolthelp@bloomu.edu if you have any questions.

Thank you for your patience. We will continue to provide updates.

BOLT Tips: Taking Quizzes

Tips for Successful Quizzing in BOLT

	Reboot your computer if it has been on. If your computer has been on for awhile, reboot the machine. This can help free up memory and increase performance.
	Use a strong, reliable Internet connection. Make sure you use a reliable Internet connection. If possible, use a wired Internet connection to reduce the possibility of wireless connectivity issues.
	Close other programs and browsers. Keeping it simple during exams can reduce confusion and make it easier to take the quiz, both for you and the computer.
	Save your answers. BOLT allows you to continually save your answers as you go. If you do this, your progress should not be lost even if you are “kicked out” of the quiz or have difficulty submitting it.
	If one browser doesn't work, try another. If you run into technical difficulties taking a quiz, save your answers, close out of the browser, and finish the quiz in another.
	Contact BOLT Support. Contact BOLT Support immediately if you have any issues while taking an exam on BOLT.

Update: BOLT Is Accessible

You should be able to access BOLT at this time. The issue at the data center appears to be resolved.

If you encounter any issues accessing BOLT or with response time in BOLT, please contact us at (570)389-2888 or email us at bolthelp@bloomu.edu.

Thank you,
BOLT Support
 

Language Improvements On the Way in May

Language changes to update and improve user experience in BOLT are coming our way May 20, 2016.

If you are taking courses at the beginning of the Summer (May 16), old terms will be present until the end of the first week of classes. The changes will occur on May 20, 2016.

After in-depth testing and analysis, Brightspace identified key terminology to update and improve the user experience within BOLT. Updates will be display only; the tools will continue to function exactly the same as they do now.

Based on the results of the testing, the terms changing in BOLT for students are:

• News to Announcements
• Dropbox to Assignments

Again, please note these are language term changes and that functionality will remain the same. 

For more information on the changes and for ways we plan to support you, follow the jump cut...

BOLT Support Hours Change in the Summer

BOLT Support is provided by the IMDC. If you need help using BOLT, you can reach us at (570)389-2888 or by emailing bolthelp@bloomu.edu.

Our regular semester hours are Monday through Friday 8am to 5pm. Our summer session hours will begin on May 9, 2016.

BOLT Support Summer Hours

 May 9 - August 26

Monday - Friday

8am to 4pm

You can get afterhours, holiday, and weekend support by calling 1-866-921-0473.

24/7 Blackboard Collaborate support is available at 1-877-382-2293.

BOLT Tips: End of Semester

An End of Semester Checklist... for BOLT!

	Back up course materials and assignments. Download files and submissions you want to keep. (You can use Binder to save course content!)
	Update ePortfolio. Update your ePortfolio to inlcude any learning artifacts you want to showcase from this semester. If you are graduating, export your ePortfolio. See the Did you know you can create an EduDentity account and export your ePortfolio to myDesire2Learn?
	Be prepared to take any finals in BOLT. Think ahead and be sure to know what time the exam or dropbox will be available in BOLT. Don't wait until the last minute to attempt your exams or submit to a dropbox. Contact BOLT Support immediately if you have any issues while taking an exam on BOLT.
	Know how long you'll have access to your courses in BOLT. Ask instructors how long you have to access their course in BOLT so you can download your work or any course content you want to save. If you are graduating in 2016 Spring, you will have access to BOLT with your Husky ID until approximately February 20, 2017.

BIG Improvements Coming to BOLT May 20, 2016

After in-depth testing and analysis, Brightspace identified key terminology to update and improve the user experience within BOLT. Updates will be display only; the tools will continue to function exactly the same as they do now.

Based on the results of the testing, the terms changing in BOLT for students are:

• News to Announcements
• Dropbox to Assignments

Again, please note these are language term changes and that functionality will remain the same. 

For more information on the changes and for ways we plan to support you, follow the jump cut...

Check Out Our ePortfolio Tutorials!

Have you used ePortfolio?

ePortfolio is a tool that allows you to aggregate, organize, and share your learning artifacts from your courses at Bloomsburg University.


If your instructor wants to use ePortfolio, or you need to create a presentation to display your work, you will find our new documentation and tutorials on using ePortfolio useful.


You can find a student guide, step by step documentation, and video tutorials for ePortfolio at our Student Support Page http://departments.bloomu.edu/imdc/boltstudentsupport.html

Changes to Browser Support

BOLT platform support will change on February 19:

• Microsoft® Internet Explorer® 9 (IE9) is no longer supported
• IE10 and IE11 are now in maintenance mode
• Microsoft® Edge web browser is now supported
• Previous versions of Safari (including Safari 6, 7, and 8) are now in maintenance mode
• The latest version of Safari® is now supported

 For current platform support, see the tables below.

Desktop Support

 

Browser	Supported Browser Version(s)	Maintenance Browser Version(s)
Microsoft® Edge	Latest	n/a
Microsoft® Internet Explorer®	n/a	10,11
Mozilla® Firefox®	Latest, ESR	n/a
Google® Chrome™	Latest	n/a
Apple® Safari®	Latest	6,7,and 8

 

Tablet and Mobile Support

Device	Operating System	Browser	Supported Browser Version(s)
Android™	Android 4	Android	Latest
Apple	iOS·6,7,8,and 9	Safari	Latest
Microsoft Surface™	Windows 8	Internet Explorer	11
BlackBerry® (mobile only)	BlackBerry 7,10	BlackBerry	Latest