Get Help in BOLT!

Back for a new semester? Starting out at Bloomsburg?

In either case, you may need this information about how you can get help with BOLT!

• Log in to BOLT at https://bolt.bloomu.edu with your HuskyID.
• If you need help in BOLT, check out the Need Help? widget in BOLT.
• You can get BOLT Support any day, any time at 1-866-921-0473!
• Search for helpful BOLT topics at our new IMDC Infobase at https://bloomuimdc.freshdesk.com
• Subscribe to our YouTube channel to see any new videos we post. Go to https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg
• Follow our BOLT Students blog at http://bloomuboltstudents.blogspot.com

Gear Up for 2017 Fall

Here are some answers to common questions to help you get ready for the upcoming semester!

	Can’t see your courses? Students aren’t added to Fall courses until August 17th. After that, if you add a course in MyHusky, it takes 24-48 hours for you to be added to the course in BOLT. Students won’t see courses until instructors make them active in BOLT, and some instructors won’t use BOLT. If you have questions about when your instructor is giving you access to BOLT, please contact your instructor.
	Can’t login to BOLT? BOLT uses your HuskyID credentials. If you can’t login to BOLT, try logging into your email. If you can’t login to your email, you may need a password reset. If you can, are you a transfer or Grad student? They don’t have access until August 17th!
	Using Clickers? If you are in a course using clickers, register your clicker via the Clicker Registration link in BOLT (under University Resources). You MUST register via the link.
	Need help in BOLT? We have 24/7 technical support from our vendor that can be accessed via the Support Portal widget in BOLT. Click through the widget to access live chat support, email support, and a knowledge base. Telephone support is available at 1-866-921-0473. We also have a student blog at http://bloomuboltstudents.blogspot.com. We maintain student support information at https://intranet.bloomu.edu/imdc-bolt-student, and have a YouTube channel with video tutorials at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg.
	Using Proctoring? If your instructor is using Respondus LockDown Browser, download it via our link: http://www.respondus.com/lockdown/download.php?id=666246493 If your instructor is using ProctorU, check out our student guide: https://tinyurl.com/y8t4u3ky

Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for students.

Justin Sharp and Tyler Snyder of BOLT Support have some important information about those changes to share with you in this YouTube video.

You can call 1-866-921-0473 for support 24/7/365.

You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

Want to see more YouTube videos? Check out our channel at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg 

Changes Coming to BOLT Support

Our new contract for Desire2Learn includes premium support services for instructors and students. Staring the week of Spring Break, BOLT Support will transition to new support processes for you.

• 24/7/365 Technical support for BOLT from our vendor for instructors and students.
• New support widget with a Live Chat feature for live chat with a support technician.
• Custom knowledge base with instructions on how to do things in BOLT.

Read on for more details.