Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for students.

Justin Sharp and Tyler Snyder of BOLT Support have some important information about those changes to share with you in this YouTube video.

You can call 1-866-921-0473 for support 24/7/365.

You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

Want to see more YouTube videos? Check out our channel at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg 

BOLT Support Winter Hours

 BOLT Support Winter Hours
 Monday - Friday, 8am to 4pm
 (570)389-2888 or bolthelp@bloomu.edu

For after hours, holiday, or weekend assistance, call 1-866-921-0473.

We also have 24/7 Blackboard Collaborate support at 1-877-382-2293.

Did You Know... we have BOLT tutorials for you?

The BOLT Support team does more than answer questions about and resolve issues in BOLT. We also work with our supervisors to provide helpful support documentation and video tutorials on BOLT and its integrated tools.

BOLT Student Support page

Last year we helped update the Student Support pages so that you had the most up-to-date and accurate help documentation for BOLT possible. This year we are working on adding new docs and videos on some of the new features that have come to BOLT- Turnitin Feedback Studio, Audio and Video Note, and Virtual Classroom.

Do you need to know how to submit an assignment in BOLT? Set your notifications? What about how to join an online room for a class meeting?

If you want to know how to do things in BOLT, just go to our Student Support page at https://www.bloomu.edu/imdc-bolt-student

We also have a YouTube channel with video tutorials for students and instructors! You can access the videos on the Student Support pages, but subscribing to our channel means you will see our new videos as soon as we release them!

Holiday BOLT Support

Enjoy Your Break and Be Thankful... for 24/7 BOLT Support

Whether you are home for the holidays or staying on campus with your Huskies family to study, we want you to know we have you covered if you need BOLT Support.

If you experience any issues in BOLT over the holiday, we have 24/7 holiday and weekend support available for you.

Contact us at (570)389-2888, or call our direct support line at 1-866-921-0473. You can also submit an issue via email on the BOLT My Home page in the BOLT Support widget on the right side of the page!

Working on presentations in Online Rooms and experiencing any technical difficulty? We also have 24/7 Blackboard Collaborate support available at 1-877-382-2293.

Please remember we have student support docs at our Student Support page. You can find this resource in BOLT by clicking on Student Resources and selecting BOLT How-To, or by going to  https://www.bloomu.edu/imdc-bolt-student

We hope you have an enjoyable break, wherever you may be.

Thank you,
BOLT Support Staff and Supervisors

UPDATE: BOLT Performance Issue Resolved and Being Monitored by Vendor

BOLT is now fully operational and should be working as usual. We received this communication from our vendor:

Valued D2L Clients,

Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting your site performance (Prod and/or Test sites).

End User Impact: Users may be experiencing intermittent errors and/or performance issues while navigating the site.

Status: 

12:18 PM EST – [Monitoring] - Our Infrastructure Teams have confirmed your sites are now fully operational. All alerts have cleared and we are continuing to monitor closely, but if you experience any issue, please contact the D2L Service Desk immediately.

11:12 AM EST – [Update] - Our Infrastructure Teams have identified the trigger of the performance issue, some Orgs should start seeing improvement, and we are continuing to work diligently to restore full availability.

10:12 AM EST - Our Infrastructure Teams are fully engaged and are working diligently to rectify the issue.

We sincerely apologize for the impact this disruption may cause your organization. We will follow up with further updates as they become available.

D2L Customer Service & Support

D2L Corporation

BOLT Experiencing Performance Issue

BOLT and its D2L counterparts at other PASSHE universities are currently experiencing performance issues. During this time, students and faculty may experience slowness and an intermittent response time from the MyCourses widget. You can still access your courses by using Select a course… at the top of the BOLT homepage.

D2L is actively working to resolve this issue. Please email bolthelp@bloomu.edu if you have any questions.

Thank you for your patience. We will continue to provide updates.

#Assignments!

Follow this advice and save the #hashtags for Twitter.

Don’t log in at 11:58 to submit something due at 11:59.
Do give yourself enough submission time.

Don’t use special characters, punctuation marks, or extra spaces in your assignment filenames. #nohashtag

Don’t hesitate to ask for help if you encounter an issue.
Do contact BOLT Support right away if you can’t upload a file.

Do watch for your submission receipt from BOLT in your BU email. Save it in case you need proof of submission later. This is your only proof of submission!

BOLT assignment submission receipt

BOLT Tips: Taking Quizzes

Tips for Successful Quizzing in BOLT (part 2)

	Take the practice quiz. If your instructor provides a practice quiz , take it. This helps resolve any issues with the tools prior to a high stakes exam.
	Give yourself enough time. Make sure you give yourself enough time to take or schedule (if required) your quiz.
	Avoid interruptions. Close other applications and make sure your connection to the Internet is strong.
	Exit and re-enter the quiz. Screen freeze? Exit the quiz and quickly re-enter using another browser (if not in RLDB).
	Contact BOLT Support NOW. If you encounter problems, contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.

Search our blog for more tips on successful quizzing!

Having Quizzes Trouble?

Troubleshoot common problems in quizzes by following the advice in these tips:

1. Give yourself enough time.
Make sure you give yourself enough time to take your quiz. Don’t start an hour long quiz a half hour prior to the closing time on the quiz. Start early enough to give yourself time.

2. Close apps and browsers.
Focus on your quiz and reduce possible issues by closing other applications and browsers or browser tabs. 

3. Use a strong connection.
If you can, use a wired connection. If not, try to be close to your router, or close bandwidth-heavy applications (streaming apps or games).

4. Exit and re-enter the quiz.
If you encounter an issue, exit your quiz and immediately re-enter using another browser. Sometimes this simple trick will resolve your problem.

5. Contact BOLT Support NOW.
Contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.

BOLT Tips for Semester Start

Are you ready for the Fall semester?
 

Here are some tips.

Check your schedule.

Make sure your schedule looks like you thought it would in MyHusky. 

Check your email.

Instructors may email you prior to the semester with information.

Learn about BOLT.

Check out our Student Support page and visit our YouTube channel.

Get tech requirements.
Read your instructor's syllabus carefully and find out what technology is required.

 

Update Software.
Make sure you have all your software updates-especially your web browser.

Welcome New Students!

Incoming freshmen must complete an Orientation Seminar. This BOLT course is available at different times for different groups.

For Summer Start/Act 101 Students

Access to the course on July 2

Summer Assignment is due on July 30

For Other Incoming Freshmen

Access to the course on July 16

Summer Assignment is due on August 13

Transfer students must also complete an orientation program, but that program is NOT in BOLT. Transfer students will not be able to access BOLT until approximately 11 days prior to the start of the semester.

Please contact orientation@bloomu.edu for any details about your orientation requirements!