Friday, March 17, 2017

Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for students.

Justin Sharp and Tyler Snyder of BOLT Support have some important information about those changes to share with you in this YouTube video.

You can call 1-866-921-0473 for support 24/7/365.

You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

Want to see more YouTube videos? Check out our channel at 

Monday, March 6, 2017

BOLT Unavailable March 12 from 1am to 7am EST

Every month, BOLT undergoes a maintenance window. This month’s maintenance window is on Sunday, March 12, 2017 from 1:00am to 7:00am ET. BOLT will be unavailable during this time. Please plan accordingly. 

Maintenance Window FAQ
Q: Where are the maintenance dates announced?
A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.

Q: What will happen if I try to log in during a maintenance period?
A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.

Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?
A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.

Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?
A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally.