Our new
contract for Desire2Learn includes premium support services for instructors and
students. Staring the week of Spring Break, BOLT Support will transition to new
support processes for you.
- 24/7/365 Technical support for BOLT from our vendor for instructors and students.
- New support widget with a Live Chat feature for live chat with a support technician.
- Custom knowledge base with instructions on how to do things in BOLT.
Read on for more details.
24/7/365 Live Technical Support
Working on
something in BOLT at midnight? Submitting a paper at 3am?
You can be in
contact with a live support technician around the clock by calling our support
line or chatting live with a technical support representative.
Previously, the
IMD Center processed all support requests for BOLT. Starting the week of spring
break, technical support issues will have 24/7/365 attention directly from our
vendor, Desire2Learn. You will be able to call 1-866-921-0473 or chat live with
support using the new Support Widget in BOLT.
 |
| New BOLT Support Widget Coming Spring Break |
New Support Widget with Live Chat
You will have
access to a new widget in BOLT which has a Live Chat feature. All you will need
to do to chat in real time with a support representative is click on the Live
Chat icon in the widget.
Custom Knowledge Base
You will have
access to a custom knowledge base for BOLT users. This will provide you with
helpful documentation to accomplish tasks in and troubleshoot issues in BOLT.
The IMDC Is
excited to offer these new, premium support services. We look forward to
working with our vendor to support you in BOLT.
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