Fresh BOLT How-To for Spring!

We promised you a new version of our BOLT How-To pages and they are now available!

You can access the new IMDC Infobase at https://bloomuimdc.freshdesk.com. Or, if you're in BOLT, click Help and then click BOLT How-To.

You can search for topics, look at related articles, download our step by step tutorials, and watch our YouTube videos directly on the topic pages.

We made a video to show you how it works:

Tips and Tricks to be Successful in an Online Course

If you're taking Winter classes this session, you might be taking an online course. If you are, we have some tips for you on how to be successful taking your online course.

We made a video. You can watch it here.

If you would rather read the tips, follow the jump.

BOLT Support Winter Hours

 BOLT Support Winter Hours
 Monday - Friday, 8am to 4pm
 (570)389-2888 or bolthelp@bloomu.edu

For after hours, holiday, or weekend assistance, call 1-866-921-0473.

We also have 24/7 Blackboard Collaborate support at 1-877-382-2293.

Did You Know... we have BOLT tutorials for you?

The BOLT Support team does more than answer questions about and resolve issues in BOLT. We also work with our supervisors to provide helpful support documentation and video tutorials on BOLT and its integrated tools.

BOLT Student Support page

Last year we helped update the Student Support pages so that you had the most up-to-date and accurate help documentation for BOLT possible. This year we are working on adding new docs and videos on some of the new features that have come to BOLT- Turnitin Feedback Studio, Audio and Video Note, and Virtual Classroom.

Do you need to know how to submit an assignment in BOLT? Set your notifications? What about how to join an online room for a class meeting?

If you want to know how to do things in BOLT, just go to our Student Support page at https://www.bloomu.edu/imdc-bolt-student

We also have a YouTube channel with video tutorials for students and instructors! You can access the videos on the Student Support pages, but subscribing to our channel means you will see our new videos as soon as we release them!

Language Improvements On the Way in May

Language changes to update and improve user experience in BOLT are coming our way May 20, 2016.

If you are taking courses at the beginning of the Summer (May 16), old terms will be present until the end of the first week of classes. The changes will occur on May 20, 2016.

After in-depth testing and analysis, Brightspace identified key terminology to update and improve the user experience within BOLT. Updates will be display only; the tools will continue to function exactly the same as they do now.

Based on the results of the testing, the terms changing in BOLT for students are:

• News to Announcements
• Dropbox to Assignments

Again, please note these are language term changes and that functionality will remain the same. 

For more information on the changes and for ways we plan to support you, follow the jump cut...

BOLT Support Hours Change in the Summer

BOLT Support is provided by the IMDC. If you need help using BOLT, you can reach us at (570)389-2888 or by emailing bolthelp@bloomu.edu.

Our regular semester hours are Monday through Friday 8am to 5pm. Our summer session hours will begin on May 9, 2016.

BOLT Support Summer Hours

 May 9 - August 26

Monday - Friday

8am to 4pm

You can get afterhours, holiday, and weekend support by calling 1-866-921-0473.

24/7 Blackboard Collaborate support is available at 1-877-382-2293.

Need BOLT Help?

If you need help in BOLT, give BOLT Support a call at (570)389-2888 or email them at bolthelp@bloomu.edu. They are on campus 8am to 5pm during the regular semester and 8am to 4pm during the summer session to help you with all things BOLT. After hours assistance is available by calling 1-866-921-0473.

BOLT Cupcakes for BOLT Support Staff, Student Employee Appreciation Week

BOLT Support is a team of student employees who offer support to students and instructors using BOLT, its integrated tools, and instructional technology used in Bloomsburg University courses. 

The BOLT Support staff are students at Bloomsburg University who work for the IMDC. Our current roster includes Austin, Christina, Joe, Justin, Tyler, and Yazimirra, and we will also be welcoming new members to our team this Spring and Fall.

BIG Improvements Coming to BOLT May 20, 2016

After in-depth testing and analysis, Brightspace identified key terminology to update and improve the user experience within BOLT. Updates will be display only; the tools will continue to function exactly the same as they do now.

Based on the results of the testing, the terms changing in BOLT for students are:

• News to Announcements
• Dropbox to Assignments

Again, please note these are language term changes and that functionality will remain the same. 

For more information on the changes and for ways we plan to support you, follow the jump cut...