Gear Up for 2017 Fall

Here are some answers to common questions to help you get ready for the upcoming semester!

	Can’t see your courses? Students aren’t added to Fall courses until August 17th. After that, if you add a course in MyHusky, it takes 24-48 hours for you to be added to the course in BOLT. Students won’t see courses until instructors make them active in BOLT, and some instructors won’t use BOLT. If you have questions about when your instructor is giving you access to BOLT, please contact your instructor.
	Can’t login to BOLT? BOLT uses your HuskyID credentials. If you can’t login to BOLT, try logging into your email. If you can’t login to your email, you may need a password reset. If you can, are you a transfer or Grad student? They don’t have access until August 17th!
	Using Clickers? If you are in a course using clickers, register your clicker via the Clicker Registration link in BOLT (under University Resources). You MUST register via the link.
	Need help in BOLT? We have 24/7 technical support from our vendor that can be accessed via the Support Portal widget in BOLT. Click through the widget to access live chat support, email support, and a knowledge base. Telephone support is available at 1-866-921-0473. We also have a student blog at http://bloomuboltstudents.blogspot.com. We maintain student support information at https://intranet.bloomu.edu/imdc-bolt-student, and have a YouTube channel with video tutorials at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg.
	Using Proctoring? If your instructor is using Respondus LockDown Browser, download it via our link: http://www.respondus.com/lockdown/download.php?id=666246493 If your instructor is using ProctorU, check out our student guide: https://tinyurl.com/y8t4u3ky

#Assignments!

Follow this advice and save the #hashtags for Twitter.

Don’t log in at 11:58 to submit something due at 11:59.
Do give yourself enough submission time.

Don’t use special characters, punctuation marks, or extra spaces in your assignment filenames. #nohashtag

Don’t hesitate to ask for help if you encounter an issue.
Do contact BOLT Support right away if you can’t upload a file.

Do watch for your submission receipt from BOLT in your BU email. Save it in case you need proof of submission later. This is your only proof of submission!

BOLT assignment submission receipt

BOLT Tips: Taking Quizzes

Tips for Successful Quizzing in BOLT (part 2)

	Take the practice quiz. If your instructor provides a practice quiz , take it. This helps resolve any issues with the tools prior to a high stakes exam.
	Give yourself enough time. Make sure you give yourself enough time to take or schedule (if required) your quiz.
	Avoid interruptions. Close other applications and make sure your connection to the Internet is strong.
	Exit and re-enter the quiz. Screen freeze? Exit the quiz and quickly re-enter using another browser (if not in RLDB).
	Contact BOLT Support NOW. If you encounter problems, contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.

Search our blog for more tips on successful quizzing!

Verify Assignment Submissions

The only external way to verify you have submitted an assignment in BOLT is to save the assignment submission confirmation email in your Huskies email inbox.

Every time you submit an assignment, you should receive a confirmation email in your Huskies email. The email will come from info@bolt.bloomu.edu. Please see below for an example image of this submission receipt.

If you submit an assignment but don't see this email, check your Clutter folder!

Having Quizzes Trouble?

Troubleshoot common problems in quizzes by following the advice in these tips:

1. Give yourself enough time.
Make sure you give yourself enough time to take your quiz. Don’t start an hour long quiz a half hour prior to the closing time on the quiz. Start early enough to give yourself time.

2. Close apps and browsers.
Focus on your quiz and reduce possible issues by closing other applications and browsers or browser tabs. 

3. Use a strong connection.
If you can, use a wired connection. If not, try to be close to your router, or close bandwidth-heavy applications (streaming apps or games).

4. Exit and re-enter the quiz.
If you encounter an issue, exit your quiz and immediately re-enter using another browser. Sometimes this simple trick will resolve your problem.

5. Contact BOLT Support NOW.
Contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.