Friday, November 18, 2016

UPDATE: BOLT Performance Issue Resolved and Being Monitored by Vendor

BOLT is now fully operational and should be working as usual. We received this communication from our vendor:

Valued D2L Clients,

Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting your site performance (Prod and/or Test sites).

End User Impact: Users may be experiencing intermittent errors and/or performance issues while navigating the site.


12:18 PM EST – [Monitoring] - Our Infrastructure Teams have confirmed your sites are now fully operational. All alerts have cleared and we are continuing to monitor closely, but if you experience any issue, please contact the D2L Service Desk immediately.

11:12 AM EST – [Update] - Our Infrastructure Teams have identified the trigger of the performance issue, some Orgs should start seeing improvement, and we are continuing to work diligently to restore full availability.

10:12 AM EST - Our Infrastructure Teams are fully engaged and are working diligently to rectify the issue.

We sincerely apologize for the impact this disruption may cause your organization. We will follow up with further updates as they become available.


D2L Customer Service & Support
D2L Corporation

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