Need BOLT Help?

If you need help in BOLT, give BOLT Support a call at (570)389-2888 or email them at bolthelp@bloomu.edu. They are on campus 8am to 5pm during the regular semester and 8am to 4pm during the summer session to help you with all things BOLT. After hours assistance is available by calling 1-866-921-0473.

BOLT Cupcakes for BOLT Support Staff, Student Employee Appreciation Week

BOLT Support is a team of student employees who offer support to students and instructors using BOLT, its integrated tools, and instructional technology used in Bloomsburg University courses. 

The BOLT Support staff are students at Bloomsburg University who work for the IMDC. Our current roster includes Austin, Christina, Joe, Justin, Tyler, and Yazimirra, and we will also be welcoming new members to our team this Spring and Fall.

BOLT Will Be Unavailable April 10, 2016 from 1:00AM to 7:00AM

Every month, BOLT undergoes a maintenance window. This month’s maintenance window is on Sunday, April 10, 2016 from 1:00am to 7:00am ET. BOLT will be unavailable during this time. Please plan accordingly. 

Maintenance Window FAQ

Q: Where are the maintenance dates announced?

A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.

Q: What will happen if I try to log in during a maintenance period?

A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.

Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?

A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.

• Clear your browser cache in Internet Explorer
• Clear your browser cache in Firefox
• Clear your browser cache in Chrome
• Clear your browser cache in Safari

Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?

A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally. 

BIG Improvements Coming to BOLT May 20, 2016

After in-depth testing and analysis, Brightspace identified key terminology to update and improve the user experience within BOLT. Updates will be display only; the tools will continue to function exactly the same as they do now.

Based on the results of the testing, the terms changing in BOLT for students are:

• News to Announcements
• Dropbox to Assignments

Again, please note these are language term changes and that functionality will remain the same. 

For more information on the changes and for ways we plan to support you, follow the jump cut...

Check Out Our ePortfolio Tutorials!

Have you used ePortfolio?

ePortfolio is a tool that allows you to aggregate, organize, and share your learning artifacts from your courses at Bloomsburg University.


If your instructor wants to use ePortfolio, or you need to create a presentation to display your work, you will find our new documentation and tutorials on using ePortfolio useful.


You can find a student guide, step by step documentation, and video tutorials for ePortfolio at our Student Support Page http://departments.bloomu.edu/imdc/boltstudentsupport.html

BOLT TIP: Give yourself time!

Give yourself enough time before deadlines to submit your work. If you login a minute before your paper is due, you may not be able to access the dropbox by the time you get to it!

Bug Fix: Quizzes Special Access Time Display

Some of you may have encountered a display issue with the special access feature of the quizzes tool. If you were granted special access in a quiz, the time displayed was four to five hours ahead of the actual time your instructor specified.


This display issue will be resolved on February 19. Special access in quizzes should display the time as set by your instructor.

Changes to Browser Support

BOLT platform support will change on February 19:

• Microsoft® Internet Explorer® 9 (IE9) is no longer supported
• IE10 and IE11 are now in maintenance mode
• Microsoft® Edge web browser is now supported
• Previous versions of Safari (including Safari 6, 7, and 8) are now in maintenance mode
• The latest version of Safari® is now supported

 For current platform support, see the tables below.

Desktop Support

 

Browser	Supported Browser Version(s)	Maintenance Browser Version(s)
Microsoft® Edge	Latest	n/a
Microsoft® Internet Explorer®	n/a	10,11
Mozilla® Firefox®	Latest, ESR	n/a
Google® Chrome™	Latest	n/a
Apple® Safari®	Latest	6,7,and 8

 

Tablet and Mobile Support

Device	Operating System	Browser	Supported Browser Version(s)
Android™	Android 4	Android	Latest
Apple	iOS·6,7,8,and 9	Safari	Latest
Microsoft Surface™	Windows 8	Internet Explorer	11
BlackBerry® (mobile only)	BlackBerry 7,10	BlackBerry	Latest