BOLT will be unavailable Sunday, November 13 between 1am and 7am EST

Every month, BOLT undergoes a maintenance window. This month’s maintenance window is on Sunday, November 13, 2016 from 1:00am to 7:00am ET. BOLT will be unavailable during this time. Please plan accordingly. 

Maintenance Window FAQ

Q: Where are the maintenance dates announced?

A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.

Q: What will happen if I try to log in during a maintenance period?

A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.

Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?

A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.

• Clear your browser cache in Internet Explorer
• Clear your browser cache in Firefox
• Clear your browser cache in Chrome
• Clear your browser cache in Safari

Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?

A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally. 

BOLT FAQ for Students During the Strike

Do I still have access to BOLT and my courses during the strike?

Yes. Students will continue to have access to BOLT and to courses available in BOLT during the strike.

I was able to access a course in BOLT but now I don’t see it. What do I do?

If you had access to a 2016Fall course in BOLT but no longer see the course in your MyCourses widget in BOLT, please contact BOLT Support.

My course used to have content but now it is missing. What do I do?

If you had access to content in a 2016Fall course in BOLT but no longer see the content in your course in BOLT, please contact BOLT Support.

How can I view my assignments feedback if it is now missing from BOLT?

If you had feedback from an instructor in a 2016Fall course in BOLT but no longer see that feedback in your course in BOLT, please contact BOLT Support.

If I submit an assignment to BOLT, how will my instructor know when I submitted it or if it was submitted by the due date?

If you are submitting the assignment in BOLT to an Assignment submission folder in your course, it will be stamped with the date and time of submission. Your instructor will be able to see this when they access the course. 

Students have also been asked to submit hard copies of assignments to their Dean.

Students also receive a submission receipt in their Huskies email which has the date/time the assignment was submitted to BOLT. You should keep this email as proof of submission.



Any other questions?

http://www.bloomu.edu/negotiations

Contact BOLT Support: 
Monday through Friday 8am to 5pm
(570)389-2888 or bolthelp@bloomu.edu 

BOLT will be unavailable Sunday, October 9 between 1am and 7am EST

Every month, BOLT undergoes a maintenance window. This month’s maintenance window is on Sunday, October 9, 2016 from 1:00am to 7:00am ET. BOLT will be unavailable during this time. Please plan accordingly. 

Maintenance Window FAQ

Q: Where are the maintenance dates announced?

A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.

Q: What will happen if I try to log in during a maintenance period?

A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.

Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?

A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.

• Clear your browser cache in Internet Explorer
• Clear your browser cache in Firefox
• Clear your browser cache in Chrome
• Clear your browser cache in Safari

Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?

A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally. 

Verify Assignment Submissions

The only external way to verify you have submitted an assignment in BOLT is to save the assignment submission confirmation email in your Huskies email inbox.

Every time you submit an assignment, you should receive a confirmation email in your Huskies email. The email will come from info@bolt.bloomu.edu. Please see below for an example image of this submission receipt.

If you submit an assignment but don't see this email, check your Clutter folder!

Did you know... you can view rubric feedback in Class Progress?

If your instructor grades in Discussions using a rubric, you will see any rubric feedback in Class Progress by expanding the topic and clicking on the name of the rubric.

In Class Progress,

1. Click Discussions
2. Click the topics text link to expand and show the topics in the forum
3. Click the Details text link to expand the details and display any rubrics available
4. Click on the name of the rubric to see the feedback your instructor has provided

 

Please note that not all instructors use rubrics in BOLT!

Having Quizzes Trouble?

Troubleshoot common problems in quizzes by following the advice in these tips:

1. Give yourself enough time.
Make sure you give yourself enough time to take your quiz. Don’t start an hour long quiz a half hour prior to the closing time on the quiz. Start early enough to give yourself time.

2. Close apps and browsers.
Focus on your quiz and reduce possible issues by closing other applications and browsers or browser tabs. 

3. Use a strong connection.
If you can, use a wired connection. If not, try to be close to your router, or close bandwidth-heavy applications (streaming apps or games).

4. Exit and re-enter the quiz.
If you encounter an issue, exit your quiz and immediately re-enter using another browser. Sometimes this simple trick will resolve your problem.

5. Contact BOLT Support NOW.
Contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.

Video Note is Here

Use Video Note to interact with your class in BOLT. Add video notes to discussions, assignments, ePortfolios, and more.

To add video notes to items in BOLT, look for the Insert Stuff or Record Video buttons.

You can create video notes for a variety of purposes. You can...

• Add video content to your assignment submissions
• Create video discussion threads or responses
• Add video content to your ePortfolio

For more information on how to use Video Note, please follow the jump cut.