Fresh BOLT How-To for Spring!

We promised you a new version of our BOLT How-To pages and they are now available!

You can access the new IMDC Infobase at https://bloomuimdc.freshdesk.com. Or, if you're in BOLT, click Help and then click BOLT How-To.

You can search for topics, look at related articles, download our step by step tutorials, and watch our YouTube videos directly on the topic pages.

We made a video to show you how it works:

Get Help in BOLT!

Back for a new semester? Starting out at Bloomsburg?

In either case, you may need this information about how you can get help with BOLT!

• Log in to BOLT at https://bolt.bloomu.edu with your HuskyID.
• If you need help in BOLT, check out the Need Help? widget in BOLT.
• You can get BOLT Support any day, any time at 1-866-921-0473!
• Search for helpful BOLT topics at our new IMDC Infobase at https://bloomuimdc.freshdesk.com
• Subscribe to our YouTube channel to see any new videos we post. Go to https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg
• Follow our BOLT Students blog at http://bloomuboltstudents.blogspot.com

Gear Up for 2017 Fall

Here are some answers to common questions to help you get ready for the upcoming semester!

	Can’t see your courses? Students aren’t added to Fall courses until August 17th. After that, if you add a course in MyHusky, it takes 24-48 hours for you to be added to the course in BOLT. Students won’t see courses until instructors make them active in BOLT, and some instructors won’t use BOLT. If you have questions about when your instructor is giving you access to BOLT, please contact your instructor.
	Can’t login to BOLT? BOLT uses your HuskyID credentials. If you can’t login to BOLT, try logging into your email. If you can’t login to your email, you may need a password reset. If you can, are you a transfer or Grad student? They don’t have access until August 17th!
	Using Clickers? If you are in a course using clickers, register your clicker via the Clicker Registration link in BOLT (under University Resources). You MUST register via the link.
	Need help in BOLT? We have 24/7 technical support from our vendor that can be accessed via the Support Portal widget in BOLT. Click through the widget to access live chat support, email support, and a knowledge base. Telephone support is available at 1-866-921-0473. We also have a student blog at http://bloomuboltstudents.blogspot.com. We maintain student support information at https://intranet.bloomu.edu/imdc-bolt-student, and have a YouTube channel with video tutorials at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg.
	Using Proctoring? If your instructor is using Respondus LockDown Browser, download it via our link: http://www.respondus.com/lockdown/download.php?id=666246493 If your instructor is using ProctorU, check out our student guide: https://tinyurl.com/y8t4u3ky

Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for students.

Justin Sharp and Tyler Snyder of BOLT Support have some important information about those changes to share with you in this YouTube video.

You can call 1-866-921-0473 for support 24/7/365.

You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

Want to see more YouTube videos? Check out our channel at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg 

Changes Coming to BOLT Support

Our new contract for Desire2Learn includes premium support services for instructors and students. Staring the week of Spring Break, BOLT Support will transition to new support processes for you.

• 24/7/365 Technical support for BOLT from our vendor for instructors and students.
• New support widget with a Live Chat feature for live chat with a support technician.
• Custom knowledge base with instructions on how to do things in BOLT.

Read on for more details.

BOLT Support Winter Hours

 BOLT Support Winter Hours
 Monday - Friday, 8am to 4pm
 (570)389-2888 or bolthelp@bloomu.edu

For after hours, holiday, or weekend assistance, call 1-866-921-0473.

We also have 24/7 Blackboard Collaborate support at 1-877-382-2293.

Did You Know... we have BOLT tutorials for you?

The BOLT Support team does more than answer questions about and resolve issues in BOLT. We also work with our supervisors to provide helpful support documentation and video tutorials on BOLT and its integrated tools.

BOLT Student Support page

Last year we helped update the Student Support pages so that you had the most up-to-date and accurate help documentation for BOLT possible. This year we are working on adding new docs and videos on some of the new features that have come to BOLT- Turnitin Feedback Studio, Audio and Video Note, and Virtual Classroom.

Do you need to know how to submit an assignment in BOLT? Set your notifications? What about how to join an online room for a class meeting?

If you want to know how to do things in BOLT, just go to our Student Support page at https://www.bloomu.edu/imdc-bolt-student

We also have a YouTube channel with video tutorials for students and instructors! You can access the videos on the Student Support pages, but subscribing to our channel means you will see our new videos as soon as we release them!

Holiday BOLT Support

Enjoy Your Break and Be Thankful... for 24/7 BOLT Support

Whether you are home for the holidays or staying on campus with your Huskies family to study, we want you to know we have you covered if you need BOLT Support.

If you experience any issues in BOLT over the holiday, we have 24/7 holiday and weekend support available for you.

Contact us at (570)389-2888, or call our direct support line at 1-866-921-0473. You can also submit an issue via email on the BOLT My Home page in the BOLT Support widget on the right side of the page!

Working on presentations in Online Rooms and experiencing any technical difficulty? We also have 24/7 Blackboard Collaborate support available at 1-877-382-2293.

Please remember we have student support docs at our Student Support page. You can find this resource in BOLT by clicking on Student Resources and selecting BOLT How-To, or by going to  https://www.bloomu.edu/imdc-bolt-student

We hope you have an enjoyable break, wherever you may be.

Thank you,
BOLT Support Staff and Supervisors

#Assignments!

Follow this advice and save the #hashtags for Twitter.

Don’t log in at 11:58 to submit something due at 11:59.
Do give yourself enough submission time.

Don’t use special characters, punctuation marks, or extra spaces in your assignment filenames. #nohashtag

Don’t hesitate to ask for help if you encounter an issue.
Do contact BOLT Support right away if you can’t upload a file.

Do watch for your submission receipt from BOLT in your BU email. Save it in case you need proof of submission later. This is your only proof of submission!

BOLT assignment submission receipt

BOLT Tips: Taking Quizzes

Tips for Successful Quizzing in BOLT (part 2)

	Take the practice quiz. If your instructor provides a practice quiz , take it. This helps resolve any issues with the tools prior to a high stakes exam.
	Give yourself enough time. Make sure you give yourself enough time to take or schedule (if required) your quiz.
	Avoid interruptions. Close other applications and make sure your connection to the Internet is strong.
	Exit and re-enter the quiz. Screen freeze? Exit the quiz and quickly re-enter using another browser (if not in RLDB).
	Contact BOLT Support NOW. If you encounter problems, contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.

Search our blog for more tips on successful quizzing!

BOLT FAQ for Students During the Strike

Do I still have access to BOLT and my courses during the strike?

Yes. Students will continue to have access to BOLT and to courses available in BOLT during the strike.

I was able to access a course in BOLT but now I don’t see it. What do I do?

If you had access to a 2016Fall course in BOLT but no longer see the course in your MyCourses widget in BOLT, please contact BOLT Support.

My course used to have content but now it is missing. What do I do?

If you had access to content in a 2016Fall course in BOLT but no longer see the content in your course in BOLT, please contact BOLT Support.

How can I view my assignments feedback if it is now missing from BOLT?

If you had feedback from an instructor in a 2016Fall course in BOLT but no longer see that feedback in your course in BOLT, please contact BOLT Support.

If I submit an assignment to BOLT, how will my instructor know when I submitted it or if it was submitted by the due date?

If you are submitting the assignment in BOLT to an Assignment submission folder in your course, it will be stamped with the date and time of submission. Your instructor will be able to see this when they access the course. 

Students have also been asked to submit hard copies of assignments to their Dean.

Students also receive a submission receipt in their Huskies email which has the date/time the assignment was submitted to BOLT. You should keep this email as proof of submission.



Any other questions?

http://www.bloomu.edu/negotiations

Contact BOLT Support: 
Monday through Friday 8am to 5pm
(570)389-2888 or bolthelp@bloomu.edu 

Verify Assignment Submissions

The only external way to verify you have submitted an assignment in BOLT is to save the assignment submission confirmation email in your Huskies email inbox.

Every time you submit an assignment, you should receive a confirmation email in your Huskies email. The email will come from info@bolt.bloomu.edu. Please see below for an example image of this submission receipt.

If you submit an assignment but don't see this email, check your Clutter folder!

Having Quizzes Trouble?

Troubleshoot common problems in quizzes by following the advice in these tips:

1. Give yourself enough time.
Make sure you give yourself enough time to take your quiz. Don’t start an hour long quiz a half hour prior to the closing time on the quiz. Start early enough to give yourself time.

2. Close apps and browsers.
Focus on your quiz and reduce possible issues by closing other applications and browsers or browser tabs. 

3. Use a strong connection.
If you can, use a wired connection. If not, try to be close to your router, or close bandwidth-heavy applications (streaming apps or games).

4. Exit and re-enter the quiz.
If you encounter an issue, exit your quiz and immediately re-enter using another browser. Sometimes this simple trick will resolve your problem.

5. Contact BOLT Support NOW.
Contact us right away so we can give you the timeliest troubleshooting possible. Call us at (570)389-2888.

BOLT Tips for Semester Start

Are you ready for the Fall semester?
 

Here are some tips.

Check your schedule.

Make sure your schedule looks like you thought it would in MyHusky. 

Check your email.

Instructors may email you prior to the semester with information.

Learn about BOLT.

Check out our Student Support page and visit our YouTube channel.

Get tech requirements.
Read your instructor's syllabus carefully and find out what technology is required.

 

Update Software.
Make sure you have all your software updates-especially your web browser.