Maintenance Window FAQ
Q: Where are the maintenance dates announced?
A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.
Q: What will happen if I try to log in during a maintenance period?
A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.
Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?
A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.
Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?
A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally.