Changes Coming to BOLT May 19

There will be two significant changes to BOLT on May 19, 2017. A new navigation scheme will be in place, and online rooms will be phased out.

New Navigation

To prepare for the Daylight Experience, there will be changes to the navigation bars in BOLT. New menus will be on the My Home page and course home page.

BOLT My Home Navigation Update May 19



BOLT Course Home Navigation Update May 19

Online Rooms Phased Out

The Online Rooms tool is being phased out. Your instructor will be using new tools to have online classes in BOLT after May 19, 2017. We have several tools available: Collaborate: Ultra, Virtual Classroom, and Zoom.

You can find more information about online communication tools at our Student Support pages.

Check out https://www.bloomu.edu/imdc-bolt-student

Changes Accessing LockDown Browser on June 1st

LockDown Browser is changing the way students access quizzes on June 1st.


Beginning on June 1st, youmust use the Launch feature in BOLT to access quizzes using Respondus LockDown Browser.


If you try to launch RLDB from your desktop first, you will see a message that you must navigate to the quiz using another browser to access the quiz.


In BOLT, there will be a button the Launch the quiz in the browser.

Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for students.

Justin Sharp and Tyler Snyder of BOLT Support have some important information about those changes to share with you in this YouTube video.

You can call 1-866-921-0473 for support 24/7/365.

You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

Want to see more YouTube videos? Check out our channel at https://www.youtube.com/channel/UCV32JrmLma4pJ4F_SE_MJrg 

BOLT Unavailable March 12 from 1am to 7am EST

Every month, BOLT undergoes a maintenance window. This month’s maintenance window is on Sunday, March 12, 2017 from 1:00am to 7:00am ET. BOLT will be unavailable during this time. Please plan accordingly. 

Maintenance Window FAQ

Q: Where are the maintenance dates announced?

A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.

Q: What will happen if I try to log in during a maintenance period?

A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.

Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?

A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.

• Clear your browser cache in Internet Explorer
• Clear your browser cache in Microsoft Edge
• Clear your browser cache in Firefox
• Clear your browser cache in Chrome
• Clear your browser cache in Safari

Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?

A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally. 

Changes Coming to BOLT Support

Our new contract for Desire2Learn includes premium support services for instructors and students. Staring the week of Spring Break, BOLT Support will transition to new support processes for you.

• 24/7/365 Technical support for BOLT from our vendor for instructors and students.
• New support widget with a Live Chat feature for live chat with a support technician.
• Custom knowledge base with instructions on how to do things in BOLT.

Read on for more details.

Phasing Out Online Rooms

Online Rooms is being phased out on May 19, 2017. 

Your instructor will be using new tools to conduct online classes in BOLT after May 29, 2017. We have several tools available for instructors to use. 

 

You can find out more information about Collaborate Ultra and YouSeeU Virtual Classroom at our Student Support pages. Check it out at https://www.bloomu.edu/imdc-bolt-student

Spring Ahead!

Get ready, Daylight is coming in 2018.

No, not Daylight Savings Time.

Daylight is the new look and feel coming to BOLT. It is a modern, responsive design to improve user experience in BOLT and emphasize your course Content.


Here is a sneak peak at Daylight on different devices:


Brightspace Daylight Responsive Design

We will be sharing more information with all BOLT users as the dawn approaches.